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How technology can be used to remotely track leads & teams

1 min read

A lot of talk has been doing the rounds about how organizations will cope up with the coronavirus pandemic and conduct their businesses remotely.

The business world is facing a crisis like never. Business has become a bit paraplegic for most organizations as they engage in a tectonic shift to keep their business afloat and employees safe by engaging in a work-from-home mode.

However, the most imposing question is how to make it seamless for employees to work from home, while at the same time maintain transparency, accountability, trust and a holistic office-like culture throughout.

Well, as they say, necessity is the mother of invention, in the same breath, organizations have to get to the drawing board and improvise, of course with the help of technology to tide over such critical times.

Yes, technology is the answer to that question. And while it may seem intimidating and a huge challenge to conduct a whole business staying indoors, with the right technology tools you can automate processes and achieve sales figures quite well.

Well, with the way global crises are emerging, companies will have to innovate and implement technologies that can be accessed remotely, so that the workflow is not at stake.

Let’s look at how businesses can connect and manage workflows without any hitch by deploying the right tools and practices.

  1. Open and transparent communication: Maintaining a seamless communication channel for all employees is the first step to a winning work-from-home strategy. Companies may select a social networking tool like Slack or WhatsApp where employees can update daily work schedules, co-ordinate workflows and share company-related news.
  2. Remote desktop for frictionless collaboration: Working remotely can make collaboration a hard task. Getting insights into how a particular work can be done or solving a problem with a particular person in your team can be a dampener. Remote desktop programs such as Teamviewer or Zoom can help in smooth sharing of desktop screens where people on the other side of your screen can see your workflows. Viewers can also chat or call in while sharing the screen as in Zoom.
  3. Sales-tracking software: This is one of the vital tools businesses across sectors can implement to take stock of their sales performance and strategize plans which can help to increase sales figures.

CRM software today comes with inbuilt sales tracking tools and performance metrics to track leads, sales performances and monitor employee work schedules. Options include tracking number of calls completed, calls that convert into sales and average time spent on calls.

This software provides teams and employees with clear, specific goals and helps them strategize them according to the demands.

Monitoring your team in a crisis situation remotely is a tough nut to crack. However, by employing the right technology tools for your business, where all work is tracked and documented through key performance indicators, teams can work smoothly on client projects, internal tasks or non-work-related tasks. And with the right foundation in place, your business is safe and can run at full steam.

Sumit Mondal Content Analyst at Square Yards.
Sumit Mondal Content Analyst at Square Yards.

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Square Yards is the leading platform for home buyers across 10 countries. Our cutting-edge technology empowers consumers with credible data, inspiration and knowledge, while connecting them with in-house experts who hand hold them from the start of their home search till property handover.

We serve the full lifecycle of owning and living in a home: research, due diligence, selling, financing and more. It begins with Square Yards’ deep relationship with over 500 top developers and our home loan company Square Capital’s partnership with over 90 banks and NBFCs. A team of 2,800 experts power our award-winning services which have delighted more than 35,000 customers already.

Square Yards started its journey in 2014 and is headquartered in Gurugram, India.

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